Installation Requirements
Before requesting Startup Assistance, please review and follow all applicable Installation Guidelines for the equipment.
The chiller and site must be fully installed, connected, and ready for startup before the scheduled visit.
Use the Installation Guidelines link below to access the applicable electrical, plumbing, and siting requirements.
Scheduling Requests
To request Startup Assistance, Commissioning, or Preventive Maintenance, email MedScheduling@dimplexthermal.com.
Pre-Startup Requirement
Download and complete the Pre-Startup Checklist below. The completed checklist must be returned to MedScheduling@dimplexthermal.com at least five business days before the requested startup date. Please review the applicable installation guidelines before submitting the checklist.
Service and Technical Support
For technical questions, service requests, case updates, dispatches, or other service-related communication, email MedicalService@dimplexthermal.com.
Note: This portal is optimized for desktop viewing and may not display properly on a mobile device.
GE Chiller Documents
Global Chiller Accessories
36kW MR Chiller
Model GO2-7500
Catalog includes: chiller, glycol, vendor start-up visit, commissioning visit, 1-year full parts and labor warranty commencing at commissioning including 1 preventative maintenance visit
Compatible with SIGNA Pioneer, SIGNA Hero, SIGNA Sprint™ Select, SIGNA Voyager and SIGNA Champion™
55kW MR Chiller
Model GO2-2-5000
Catalog includes: chiller, glycol, vendor start-up visit, commissioning visit, 1-year full parts and labor warranty commencing at commissioning including 1 preventative maintenance visit
Compatible with SIGNA™ Artist and Optima™ MR450w
100kW MR Chiller
Model GO2-2-10000
Catalog includes: chiller, glycol, vendor start-up visit, commissioning visit, 1-year full parts and labor warranty commencing at commissioning including 1 preventative maintenance visit
Compatible with SIGNA Sprint Elite, SIGNA Bolt™ Elite, SIGNA Architect, SIGNA PET/MR, SIGNA Premier, Discovery™ MR450, Discovery MR750/750w, SIGNA Bolt Elite XT and SIGNA Premier XT
Here for You at Every Step
Dimplex is Committed to Making Your Chiller Purchase as Smooth as Possible.
Our Experts Are Here to Help you Select a Chiller Solution, or Work with You to Develop a Custom Solution.
Unparalleled System Uptime
Precise Temperature Control
Highest Energy Efficiency
