This policy was last modified on 06/14/2016
Privacy and Confidentiality
What information do we collect?
We collect information from you when you register on our site, request a quote, or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or email information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
- To send periodic emails
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
The email address you provide for quotes and forms, will only be used to send you information and updates pertaining to your request.
If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied information is only accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
An IP address is a number that is automatically assigned to your computer whenever you are surfing on the web. We use IP addresses to analyze trends, administer the site, track user’s movement, gather broad demographic information for aggregate use and compile statistics that show the daily number of visitors as well as the daily requests received for particular files. IP addresses are anonymous and not linked to personally identifiable information.
Dimplex Thermal Solutions website contains links to other websites. If you are linked to a third parties’ website a new window will be opened. Thus, please recognize that you have entered a new website because websites of third parties sometimes also use the name Dimplex Thermal Solutions and the Dimplex Thermal Solutions logo. Dimplex Thermal Solutions does not assume any liability for the performance, quality, accuracy, timeliness, reliability, or any aspect of products or services on these websites. Dimplex Thermal Solutions is neither responsible for third parties’ legal or privacy policies nor for their processing of personal data.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Copyright 2016, Dimplex Thermal Solutions, Kalamazoo, Michigan, USA. All rights reserved. The text, images, graphics, sound files, animation files, video files, and their arrangement on Dimplex Thermal Solutions website are all subject to copyright and other intellectual property protection. These objects may not be copied for commercial use or distribution, nor may these objects be modified.
Unless otherwise indicated, all marks displayed on Dimplex Thermal Solutions website is subject to the trademark rights of Dimplex Thermal Solutions, including each of Dimplex Thermal Solutions, Koolant Koolers and Riedel brands, its model names, and its corporate logos and emblems.
Limitation of Liability
THIS INFORMATION IS PROVIDED BY DIMPLEX THERMAL SOLUTIONS “AS IS” AND WITHOUT WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING (BUT NOT LIMITED TO) ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WHILE THE INFORMATION PROVIDED IS BELIEVED TO BE ACCURATE, IT MAY INCLUDE ERRORS OR INACCURACIES. DIMPLEX THERMAL SOLUTIONS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
Dimplex Thermal Solutions has sought to achieve an innovative and informative website. We hope that you will be as enthusiastic as we are about this creative effort. However, you also need to understand that Dimplex Thermal Solutions must protect its intellectual property, including its patents, trademarks, copyrights and trade secrets. Accordingly, please appreciate that no license to Dimplex Thermal Solutions’s intellectual property or the intellectual property of third parties has been granted by this website.
These terms are effective unless and until terminated by either you or Dimplex Thermal Solutions. Both parties may terminate this Agreement at any time.
Upon termination of this Agreement Dimplex Thermal Solutions immediately destroys all your personal information.
2625 Emerald Drive
Kalamazoo, MI 49001