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Service

SERVICE INSTRUCTIONS:

Please refer to the guides for preventive maintenance and operating instructions for your Dimplex Thermal Chiller. Located within you will find a troubleshooting guide and maintenance checklist.

Should you find a problem that is not outlined or resolvable by the methods described within, please call Dimplex Thermal Solutions, Inc. directly. Have the following information available when you place the call:

Please relate the serial number of the problematic chiller whenever you are in communication with Dimplex Thermal Solutions. The serial numbers are located on the chiller electrical panels.

Please have your chiller manual and the enclosed chiller mechanical and electrical prints available when calling for service.
Contact Info: Dimplex Thermal Solutions, Inc. 1-800-968-5665
Please ask for one of the following people:

Jim Harvey, Technical Support Manager, ext. 113
James DeRyke, Tech Support Technician, ext. 144
Andy Perigo, Tech Support Technician, ext. 134
Dan Costie, Tech Support Technician, ext. 171
Hosia Blankenship, Tech Support Technician, ext. 212
Ed Negrete, Tech Support Technician, ext. 209

During evenings and weekends, your calls will be forwarded to the service technician on emergency duty. They will return your call directly, to give technical assistance. If it is deemed during this diagnosis that parts or a service technician are required, both will be dispatched to the customer site on the next business day.

Your chillers are backed by our industry leading warranty of 18 months from the date of shipment. It is necessary to complete the proper preventive maintenance and directly contact Dimplex Thermal Solutions with any service issues that may arise during this period of time in order to cover needed repairs as outlined in your warranty.

• Checklist Pre-start-up Checlikst (Vitronics) (PDF)
• Contractor Responsibility Pre-start-up Checklist (PDF)
• Checklist Preventative Maintenance (PDF)
• Checklist Start-up Vitronics (PDF)
• Checklist Start-up (PDF)