Replacement and Spare Parts - 800-968-5665
Standard Business Hours:
Monday through Friday 8:00AM to 5:00PM EST, excluding holidays
Extended Technical Phone Support is available 24/7 through our Service Department
Welcome to the Non-Warranty Parts Department Web Page for Dimplex Thermal Solutions.
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Keeping spare parts on hand is vital to insuring minimal down-time in the event of a problem with your chiller. Although all components of your chiller are covered under the factory warranty, having a spare component in house will eliminate the time lost while waiting for the replacement to ship from the Dimplex Thermal Solution's parts warehouse.
We carry the parts that meet the exact specifications of the components in our units. We can ship over 95% of the parts for any units that we have ever produced on the same day that we receive the order. We also have the compatibility to match most refrigeration parts you are looking for. Just ask!
If you are looking for price and availability for parts for your chiller, please fill out the form and you will receive your information within 24 hours. You can also register your machine for warranty with this form. This will allow us to contact you if there are any engineering changes or other related issues with your chiller.
DTS Contact Information
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Katlyn Woolley
Tel: 269.488.6457
Fax: 269.349.1493
email: kwoolley@dimplexthermal.com
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Peter Oppenhuisen
Tel: 269.349.0251
Fax: 269.349.1493
email: poppenhuisen@dimplexthermal.com
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*When contacting the Parts Department please be sure to have the unit model number and serial number available.
We offer spare parts lists for all of the units that we sell. By having critical spare parts in stock, you avoid costly down time when trying to find the correct replacement parts to repair your machine. Plus, the majority of these pieces are the components that were used when manufacturing the unit so you will have the direct replacement, saving you time and money in re-engineering the machine to make another replacement part fit. Contact us for a complete spare parts listing for your unit.
Dimplex Thermal Solutions also offers preventative maintenance packages and extended warranties to ensure that your chiller is operating at peak efficiency.
Contact us and we will provide information for these services.
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